Accomplishments

• Army privatized, government-owned and government-leased housing tenants can rate their satisfaction with services, property, and the overall housing experience through the annual Army Housing Tenant Satisfaction Survey. Feedback from the confidential, online survey is critical to shaping future housing initiatives and services provided by the Army.
• U.S. Army Medical Command (MEDCOM) established a Housing Environmental Health Response Registry to address Army family concerns about Army family housing and related health issues.
• The Army is investing on average a billion dollars a year to renovate and build new barracks and Army-owned housing, while private housing companies are investing over $3 billion over the next five years into privatized family housing on installations.
• The Army plans to renovate or replace more than 1,200 barracks over a ten-year period. Installation leadership has completed 100% inspections of barracks; stood up 24/7 barracks maintenance hotlines; and launched phone apps to track work orders at every installation.
• The Army has fully implemented the Tenant Bill of Rights to further protect Soldiers and families from any unfair practices and has also outlined important Tenant Responsibilities for those residing in privatized housing.
• The Army has instituted new oversight procedures to monitor living conditions and ensure prompt and effective maintenance needs and overall service quality.
• Army housing officials clearly explain tenants’ rights in a plain-language brief given to every new tenant at lease signing and again at the 30-day mark.
• The Army established 24-7 hotlines, launched Army Housing Online User Services mobile app available on the Google Play Store and Apple App Store with information on Army housing (family, unaccompanied and off-post), and holds quarterly town hall meetings at every installation. For more housing information at each installation, visit the Army Housing Online User Services website.
• Residents living in barracks or government-owned family housing can file and track maintenance orders via smartphone using the Army Maintenance Application, or ArMA. Users may register for access at ArmyMaintenance.com.